Patient Services Representative (PSR)

Promise Health • Champaign, IL

63d

About The Position

Full-timework! Are you a bilingual focused on healthcare seeking a position after class? If so, join Promise Healthcare! We are a team dedicated to improving the health of the community through treatment, prevention, and education. What better way than to get your foot in the door where your knowledge of healthcare can increase. If so, we want you to be part of an amazing team who changes the lives of patients daily. As a Patient Service Representative 1! The Patient Services Representative 1 coordinates and participates in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. As a team member, you must enjoy learning and supporting multiple departments within the organization, be able to work independently, and have reliable transportation. Full-Time work! Are you a bilingual a stay at home mom or dad that needs to make a little extra money? If so, join Promise Healthcare! We are a team dedicated to provide high quality, equitable healthcare to people of all ages. We want you to be part of an amazing team who changes the lives of patients daily. As a Patient Service Representative 1! The Patient Services Representative 1 coordinates and participates in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met. As a team member, you must enjoy learning and supporting multiple departments within the organization, be able to work independently, and have reliable transportation.

Requirements

• High school or equivalent (Preferred)
• Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
• Reliable transportation
• Bilingual in Spanish required
• Strong communication skills; able to work independently; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.

Responsibilities

• Coordinates and participates in a variety of duties associated with the daily clinic preparation process including patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
• Competent in the telephone system takes and delivers messages to physicians, nurses, and others. Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner. Distributes all messages according to practice communication standards.
• Serves as a role model by conducting themself in a responsible, professional manner.
• Manage all incoming patient care requests related to in-basket activities, work queue activity, and incoming telephone calls.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• As a PSR, you have ample opportunities to grow your skills, work in different specialties, and advance in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees