Patient Services Representative

West Cecil Health Center Inc

17d

About The Position

Acting as the initial point of contact, the Patient Service Representative plays a crucial role in fulfilling West Cecil Health Center’s mission. They deliver outstanding customer service, guide patients through care-related procedures, and ensure a positive patient experience. This position demands compassion, meticulous attention to detail, and strong communication skills.

Requirements

Strong commitment to the mission of West Cecil Health Center.
Ability to effectively organize and prioritize work.
Excellent guest relations skills.
Capacity to complete tasks efficiently and independently.
Experience working in a multicultural environment.
Proficient clerical skills (acquired through experience or education).
Good oral and written communication skills.
Exceptional organizational skills and ability to multitask.
Ability to work well under pressure.
Sustained focus and concentration for detailed work.
High school diploma or equivalent; additional education in healthcare administration or a related field is beneficial.
Previous experience in a medical setting or customer service role is preferred.
Strong communication and interpersonal skills with the ability to establish rapport with patients, colleagues, and healthcare providers
Proficiency with computer systems and medical software; familiarity with electronic health records (EHR) and Microsoft Products is advantageous.
A positive attitude and dedication to delivering excellent patient care.

Nice To Haves

Bilingual is a plus.

Responsibilities

Professionally greet and assist patients and visitors.
Efficiently manage incoming calls, portal messages, and fax inquiries, including but not limited to appointment-related, referrals, and prescription requests.
Collect and verify patient information, including insurance details and demographics, and register and schedule patients according to WCHC protocol.
Update and verify insurance eligibility, address basic billing inquiries, and collect copays, co-insurance, deductibles, and past balances.
Assist patients in completing forms and documentation as needed
Determine patient financial status by conducting patient interviews to collect necessary information for the Health Center's sliding fee discount application
Maintain patient records while adhering to confidentiality and regulatory policies.
Prepare, review, and act on organizational reports and projects such as scheduling, billing, utilization, etc, as needed.
Collaborate with clinical staff and actively participate in staff meetings and educational sessions to ensure excellent patient care.
Support the training and onboarding of new staff, serving as a preceptor, mentor, and resource for front desk and scheduling operations.
Maintain a clean and organized work area, including but not limited to the patient waiting room.
Bilingual employees: Provide communication and translation assistance within the role scope.