Patient Services Representative

Defy Medical • Tampa, FL

14d • Remote

About The Position

Defy Medical is a concierge medical clinic based in Tampa, Florida, offering telehealth services remotely throughout the country. The company is rapidly expanding in specialized and individualized preventative and restorative therapies, committed to improving patient lives while maintaining the highest level of care. Defy Medical is seeking a Patient Services Representative to join its growing team. This role is pivotal in the patient care plan, requiring patience, integrity, education, and understanding to guide patients toward better health. A successful Patient Services Representative is outgoing, enjoys helping people, can quickly adapt to new computer programs, and excels in multitasking, communication, critical thinking, and customer service.

Requirements

• High School Diploma
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.

Nice To Haves

• 1 + years in healthcare preferred
• associates in healthcare preferred

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Explaining treatment procedures to patients and providing follow up education
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Answer high volume of incoming calls
• Check voicemails and return customer calls
• Maintain email communication with patients, vendors and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Health insurance
• Employee Discount on services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees