Patient Services Representative

Urology Associates - Denver•Littleton, CO

29d

About The Position

You are the face of the practice. You need to be able to handle the patient’s needs with grace and efficiency ensuring accuracy at all levels of contact. Contacts: Interacts with all levels of the URA business organization.

Requirements

High school degree or GED required.
Computer skills required.
Strong organizational skills.
Strong communications skills, both oral and written.

Nice To Haves

Scheduling and Front office experience preferred.
Phreesia, Veradigm (Allscripts) PM and EMR system experience preferred but be willing to train.

Responsibilities

Prep charts per Nurse direction.
Greet patients – You are the face of the practice.
Ensure that HIPAA regulations are followed at all times.
Enter all demographic and insurance information accurately and completely.
Collect co-pays or amounts due.
Acknowledge all patients as they arrive and address them in a timely manner.
Schedule patients for follow-up appointments.
Schedule patients for recall appointments accurately.
Distribute patient education as required and test/lab order slips as needed.
Ensure patient has contact information for procedures/tests to be scheduled.
Review your email multiple times throughout the day.
Assist Physicians with locating information as needed (referring MD’s, etc.).
Breakdown charts throughout the day, scanning/indexing all new information.
Put charts together for the next day, correcting usual providers as needed.
Prepare charts for late day add-ons.
Settle credit card machine and balance at end of day.
Complete closing duties including locking money bag and preparing transport envelopes.
Straighten front lobby mid-day and end of day or as needed.
Train Front Desk staff when onboarding, learning new areas, work as a team to ensure everyone’s success.
You are a team and must work cooperatively with your co-workers.
Under the supervision of the manager, work with coworkers to ensure daily completion of responsibilities, assigning tasks as needed.
Assist manager with additional tasks as delegated.
Other duties as assigned.