Patient Services Representative
About The Position
Join the Trojan Family at the Herman Ostrow School of Dentistry of USC! Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dental professionals. Our expert faculty, rigorous clinical education, and commitment to community care have made us one of the nation’s top dental schools. We’re not just shaping smiles — we’re shaping the future of dentistry. About the Role: Patient Services Representative The Office of Clinical Affairs is looking for a Patient Services Representative who thrives in a fast-paced, people-centered environment. This position plays a key role in both patient care and student learning , serving as the welcoming face of the clinic and ensuring that every patient experience reflects USC’s high standards of excellence and compassion. If you’re enthusiastic, customer-focused, and detail-oriented, this is a great opportunity to join a team that makes a daily impact on the lives of patients, students, and the broader community.
Requirements
- Friendly and customer-service oriented
- Highly organized with strong attention to detail
- A problem-solver who thrives in a diverse, team-based environment
- Comfortable handling multiple priorities with poise and professionalism
- High school or equivalent
- 2 years Minimum Field of Expertise: Experience working in a healthcare environment.
- Working knowledge of HIPAA compliance and insurance terminology.
- Demonstrated excellent interpersonal customer service and telephone skills.
- Demonstrated ability to multi-task.
- Demonstrated experience in a high volume, fast paced environment.
- Demonstrated team-oriented and collaborative work style.
Nice To Haves
- Associate’s degree
- 2–5 years of dental front office experience
- Proficiency in dental management software (preferably axiUm or Dentrix )
- Experience in a healthcare or dental setting
- Bilingual fluency in English and Spanish strongly preferred
Responsibilities
- Greet and assist patients during check-in and check-out
- Verify insurance eligibility and process financial transactions
- Maintain accurate patient records and ensure smooth clinic operations
- Support clinic administration and collaborate with dental students, faculty, and staff
- Deliver top-notch service with professionalism and a smile
Benefits
- Comprehensive benefits that support you and your family’s well-being
- Work-life balance through supportive programs and resources
- A collaborative, inclusive culture where every voice matters
- The chance to be part of a tradition of excellence that dates back more than a century
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
