Patient Services Representative
About The Position
We are seeking a reliable and detail‑oriented Healthcare Patient Service Representative (Medical Receptionist) to support a busy specialty medical office. This role is ideal for individuals who excel in patient-facing customer service, thrive in fast-paced environments, and bring strong administrative and communication skills to a healthcare setting. Why This Role Matters As one of the first points of contact for patients, you play a critical role in their overall experience. Your ability to provide clear communication, maintain accuracy in scheduling and records, and support smooth operations ensures patients receive timely, high-quality care. Your contribution directly impacts patient satisfaction and the efficiency of the specialty clinic.
Requirements
- Call center experience
- Medical terminology
- Customer service (patient-facing or healthcare)
- Scanning + data entry accuracy
- Microsoft Office proficiency
- Bilingual (highly preferred)
- Strong communication and customer service skills
- Professional, patient-first demeanor
- Attention to detail and organizational strength
- Ability to multitask and work in a fast-paced setting
- Reliability, punctuality, and consistent follow-through
- Commitment to HIPAA compliance and data accuracy
Nice To Haves
- Experience with insurance verification (HMO)
- Prior medical office or specialty clinic experience
- Strong customer-service orientation
- Familiarity with NextGen EMR/EHR
Responsibilities
- Handle inbound calls including scheduling, cancellations, and general patient inquiries.
- Support patient check-in and check-out processes with accuracy and professionalism.
- Assist with medical records, scanning, and document organization.
- Perform data entry and maintain accurate patient information in EMR systems.
- Collaborate with other departments to ensure smooth clinic operations.
- Verify insurance and understand HMO processes, ensuring patients are directed appropriately.
- Uphold HIPAA guidelines and maintain strict confidentiality.
- Utilize NextGen or similar EMR platforms when needed.
- Provide excellent customer service to patients, providers, and internal teams.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
