Patient Services Representative
About The Position
This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling. We are looking for a qualified, motivated individual with a passion for family medicine who can: Communicate effectively Provide excellent customer service Effectively manage patient flow Respond to patient questions and/or concerns in a calm and helpful manner Accurately enter and review patient data in the EMR Prioritize and multitask on multiple projects with frequent interruptions
Requirements
- Ability to establish lasting and effective employee relationships in a team environment
- Proficiency in using standard computer and office equipment
- Good spelling, grammar, typing, data entry, and phone skills
- Ability to maintain patient privacy and confidentiality
- Ability to adapt to process and procedure changes
- Ability to thrive and grow in a fast-paced, learning environment
- High School diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience
- Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.
Nice To Haves
- Medical office experience is helpful, but not required
- Bilingual a plus
Responsibilities
- daily administrative functions of the clinic
- support patients while adhering to company policies and standards
- reception
- medical records
- switchboard
- referrals
- scheduling
- Communicate effectively
- Provide excellent customer service
- Effectively manage patient flow
- Respond to patient questions and/or concerns in a calm and helpful manner
- Accurately enter and review patient data in the EMR
- Prioritize and multitask on multiple projects with frequent interruptions
Benefits
- Three Medical plan options
- Two Dental plans, including orthodontia for children and adults
- Employer-paid Vision coverage for employee and family
- Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
- Flexible Spending Account (FSA), Healthcare and Dependent Care
- Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
- Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
- Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
- Voluntary Accident and Hospital insurance plans with annual wellness benefits
- Voluntary Long-Term Disability Insurance
- Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
- Full-time employees generally begin earning 21 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
- PSL accrues at 1 hour per 40 hours worked
- EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
- 401(k) plan with employer match, both Traditional and Roth options available
- 401(k) Profit Sharing Plan
- Free financial planning guidance to support your retirement goals
- Eligibility for FCN applicable bonuses
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
