Patient Services Representative
About The Position
Spark Orthodontics is seeking a motivated Patient Services Representative to join their close-knit team in providing top-notch dental care to patients. As a Patient Services Representative, you will be the patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. The company is searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles. Spark Orthodontics is the leading provider of pediatric dental medicine in the region, operating 33 practices and four surgery centers in the PA/NJ/DE marketplace. They leverage the latest equipment and technology, and their affiliated dentists provide comprehensive dental care to pediatric patients—from infants to adolescents—in fun, welcoming environments designed specifically for the needs of children. Their aim is to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.
Requirements
- Motivated and willing to learn on the job
- Front desk experience in a fast-paced environment
- Strong customer service skills; ability to communicate well
- Demonstrated desire to work with children in a pediatric setting
- Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines
Nice To Haves
- Experience working in the front desk area of a medical/dental practice preferred
Responsibilities
- Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal.
- Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
- Filing and scanning medical documents and office forms as directed
- Verifying all patient demographic, health, pharmacy, and insurance information
- Schedule and confirm patient appointments
- Cleaning the front office work area and other maintenance assignments as directed
Benefits
- Medical and Vision Insurance: You're eligible starting the first month after you join.
- Dental Coverage: Enjoy this benefit with $0 premium.
- 401(k) Plan with Company Match: We help you plan for your future with our matching program.
- Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
- Employee Referral Program: Earn rewards for bringing talented individuals to our team.
- Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program.
- Pet Insurance: We understand the importance of furry family members too.
- Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role.
- Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
