Patient Services Representative (Family Medicine Dept)

MCHC Health Centers•Lakeport, CA

About The Position

At MCHC Health Centers, we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. Are you passionate about providing excellent customer service and supporting your community’s healthcare needs? MCHC is seeking a Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you’ll play a vital role in ensuring a welcoming, supportive, and efficient experience at our clinics. About the Role As a PSR, you’ll greet patients, schedule appointments, verify insurance, collect payments, and support clinic operations. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and is committed to delivering high-quality patient care and customer service.

Requirements

Excellent communication and interpersonal skills with a patient-first mindset.
Ability to multitask in a fast-paced healthcare setting.
Experience with scheduling, insurance, or medical office work preferred.
Strong computer and data entry skills.
High School Diploma or General Education Degree (GED)

Nice To Haves

Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role
Bilingual, English/Spanish, fluent

Responsibilities

Welcome patients and visitors with professionalism, courtesy, and warmth.
Schedule and manage patient appointments, including follow-up visits.
Verify insurance eligibility and guide patients through financial assistance options.
Assist patients with registration, forms, and use of the patient portal.
Collect payments and maintain accurate financial records.
Maintain and update patient information in the Electronic Health Record (EHR).
Ensure reception and waiting areas are clean, organized, and welcoming.