Patient Services Representative - Generations Family Medicine

Lifepoint Health • Hickory, NC

1d • Onsite

About The Position

Frye Regional Medical Center, located in the beautiful foothills of North
Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and
more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical
staff. Our medical center is a 355-bed acute care facility which offers a broad
array of inpatient and outpatient care. Frye Regional Medical Center provides
patients with a full range of services to meet the healthcare needs of our
community. We believe our employees are our most valuable assets in
accomplishing this goal and we have made great strides to ensure employee
satisfaction. If you are passionate about changing lives, we are looking for
you!

The Patient Services Representative facilitates the patient referral process and
obtains appropriate pre-certifications as requested by the provider(s). They are
responsible for greeting patients; check-in, check-out, scheduling and managing
telephones and messages. Collects and posts co-pays, deductibles and past due
patient balances at the time of service.

Requirements

• Applicants should have high school diploma or equivalent.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Associate's degree is preferred.

Responsibilities

• Performs scheduling, registration, patient pre-admission and admission at the physician practice
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED