Patient Services Representative - Kirkland Primary Care (Full-time/Days)
About The Position
Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Primary Care in Kirkland! In this role, you will provide customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff. May require coverage in Redmond Primary Care. Full-Time/ 40 hours per week Monday - Friday / 8 hour Day Shift 8am to 5pm - No weekends or holidays
Requirements
- High school diploma or GED required.
- Minimum 1 year of administrative experience in a medical facility preferred.
- Demonstrated ability to provide exceptional customer service.
- Excellent telephone etiquette.
- Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
- Ability to multi-task, be organized and detail oriented.
- Demonstrated proficient computer keyboard skills.
Nice To Haves
- Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
Responsibilities
- Provide customer and front office services to patients.
- Coordinate communications among staff, patients, and providers about patient check-in process.
- Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic)
- Perform clerical, scheduling, and records activities in support of patients and staff.
- May require coverage in Redmond Primary Care.
Benefits
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
