Patient Services Representative-Primary Care Full Time Days

Northwestern Memorial Healthcare•Woodridge, IL

5d•$19 - $24

About The Position

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities. Location: Woodridge/Naperville

Requirements

High school diploma or GED equivalent.
Zero (0) to two (2) years’ experience in a customer service position.

Nice To Haves

Bachelor’s degree.
One to three years prior Physician office experience.
Working knowledge of medical terminology.

Responsibilities

Greets patients as they enter the office.
Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
Obtains and updates patient demographic information and company information from all patients.
Answers phone and schedules appointments.
Directs and documents patient calls as appropriate.
Coordinates scheduling of outside testing for patients.
Serves as liaison between patient and practice.
Provides back-up for scheduling appointments
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
Completes daily reconciliation report to assure charges have been entered correctly
Pulls charts and readies them for the next day appointments; files completed patient charts daily.
Files test/procedure results inpatient's medical record after physician has signed off on the results.
Liaisons with company representatives or potential employees to assure correct services are provided.
Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.