Patient Services Representative

US Fertility • Rockville, MD

14d • $20 - $23 • Onsite

About The Position

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a full-time Patient Services Representative to join our team in Rockville, Maryland. The schedule is Monday through Friday from 8:00 AM to 5:00 PM and every other Saturday and Sunday from 7:00 AM to 4:00 PM. You will have every Thursday off. The pay range for this position is $20 to $23 per hour. How You'll Contribute: We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:

Requirements

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Nice To Haves

• Experience working in an OB/GYN office is a plus
• Employees who embrace our mission, vision, and core values are highly successful.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service
• Required to work occasional weekends and holidays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• tuition assistance
• performance-based bonus opportunities
• generous paid time off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED