Patient Services Representative
About The Position
Evergreen Radia is looking for a PSR (Patient Service Representative) to join our team. We are an Outpatient Imaging Center, open Monday – Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care. Position Summary: Performs a variety of clerical functions that support the overall Imaging Center Provides a warm, welcoming environment to all patients Ability to professionally handle a high volume of patient check-in Ensures the accuracy of patient demographic and insurance information Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance COVID Requirements To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire. About Radia Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC
Requirements
- High School diploma or equivalent
- Minimum of 1 year in a customer service-oriented environment required
- Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
- Demonstrates a professional demeanor in appearance and behavior in all work-related interactions
- New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire.
Nice To Haves
- Minimum of 1-year medical office experience preferred
- Knowledge of medical insurance preferred
Responsibilities
- Performs a variety of clerical functions that support the overall Imaging Center
- Provides a warm, welcoming environment to all patients
- Ability to professionally handle a high volume of patient check-in
- Ensures the accuracy of patient demographic and insurance information
- Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters
- Accurately enter incoming orders in a timely manner
- Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness
- Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance
Benefits
- A 401(k)-employer match, with a profit-sharing component
- Free onsite parking
- Learning opportunities through professional development programs
- Educational Assistance
- Service bonus
- Discretionary annual performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
