Patient Services Representative - Per Diem

Lumexa Imaging•Williamsville, NY

About The Position

The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments. Per Diem Availability Locations Available: Spindrift, Snyder, Northwoods Coverage Types: Call‑ins, vacations, Late morning to early evening coverage, Saturdays. Shift Length Requirements: Shifts may be up to 8 hours Minimum shift length is 4 hours Common Shift Options: 9:00 AM – 1:00 PM 10:00 AM – 2:00 PM 11:00 AM – 5:00 PM 2:00pm-8:00pm Saturdays: 7am-12:00, 7am-3pm

Requirements

Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high-quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in difficult situations
High School Diploma or equivalent required.

Nice To Haves

At least one (1) year of office experience in a healthcare setting preferred

Responsibilities

Demonstrates the company’s values in daily activities
Greet patients, families, and visitors in a courteous and helpful manner
Ensures the accuracy of patient data entered in the RIS
Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
Engages customer needs and preempts needs for later service recovery
Supports walk-in and physician office scheduling calls directly to the center
Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
Schedules and confirms walk-in diagnostic exams and procedures
Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
Completes CD burning for patients and physicians who request unit digitals
Communicates to the patient or patient representative any financial responsibility
Calmly handles patient experience and customer service issues
Completes other tasks and projects as assigned