Patient Services Representative (Full-time)
About The Position
Patient Service Representative (PSR) performs a variety of clerical tasks related to the patient registration and discharge process. The PSR will use computer programs and applications to ensure proper documentation of patient activities, scheduling for appointments (clinic, lab, radiology, etc.), scheduling of follow-up visits, and collection of payments. The PSR must possess a strong customer service aptitude and be able to work independently as well as within a team. Additional functions of the PSR may include answering the phone for the care team assigned to, taking messages, transferring calls to other care team members, processing faxes, facilitating the completion and up-loading of various documents, as well as carrying out assigned duties to facilitate the smooth functioning of the care team. Join a Hospital That Feels Like Family – In a Town That Feels Like Home Pagosa Springs Medical Center is an award-winning, independent Critical Access Hospital serving the residents and visitors of Archuleta County and the surrounding region. As a modern rural hospital, PSMC delivers exceptional emergency, primary, and specialty care supported by advanced technology, a collaborative medical staff, and a leadership team committed to quality, safety, and patient-centered service. At PSMC, you are not just a number – you are a valued team member whose contributions make a real difference. We prioritize professional growth, meaningful work, and a positive, supportive workplace culture grounded in our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect. What you’ll find at PSMC: A supportive, collaborative culture where people truly care about each other Modern facilities and growing service lines Leadership that listens and invests in staff Opportunities to learn, grow, and advance your career A place where you can have direct impact on patient care and community wellness Live Where Other People Vacation Pagosa Springs is a mountain paradise tucked among the rugged peaks of the San Juan National Forest. Here, you can step into nature the moment you clock out: Relax in our world-famous hot springs Ski or snowboard at Wolf Creek Ski Area – “the most snow in Colorado,” just 30 minutes away Explore hundreds of miles of hiking, biking, and off-roading trails Enjoy fly fishing, rafting, or paddle boarding on pristine rivers and lakes Experience warm, friendly community with local festivals, live music, farmers markets, and small-town charm If you’re looking for meaningful work, work-life balance, and a community that embraces you – PSMC and Pagosa Springs are the perfect place to build your future.
Requirements
- High school diploma or equivalent.
- Must have one to two (1-2) years experience with customer service.
- Must have proficient typing and experience using computers.
- Current AHA BLS certification for healthcare providers required.
- Basic computer knowledge (Microsoft Office, electronic health record).
- Demonstrates ability to read, write, and clearly express one’s self in English 100% of the time.
- Demonstrates ability to listen.
- Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.
Nice To Haves
- Courses in computer and/or medical terminology are desired but not required.
- Additional languages desired but not required.
Responsibilities
- Performs a variety of clerical tasks related to the patient registration and discharge process.
- Use computer programs and applications to ensure proper documentation of patient activities
- Scheduling for appointments (clinic, lab, radiology, etc.)
- Scheduling of follow-up visits
- Collection of payments
- Answering the phone for the care team assigned to
- Taking messages
- Transferring calls to other care team members
- Processing faxes
- Facilitating the completion and up-loading of various documents
- Carrying out assigned duties to facilitate the smooth functioning of the care team.
- PSMC cross-trains job positions. This job description must cross-train to be able to effectively perform the job position(s) of: Specialist: Patient Access.
Benefits
- Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
