Patient Services Representative - PSR 0413 IS#02

NavitasPartners • Marietta, OH

1d

About The Position

A healthcare facility is seeking a Patient Services Representative to support a team-oriented dental office environment. This role focuses on delivering excellent customer service and ensuring a positive patient experience. The ideal candidate is detail-oriented, professional, and interested in growing within the dental or healthcare field.

Requirements

• Minimum 6 months of experience in a dental setting (preferred)
• Experience handling phone communications
• Strong customer service and interpersonal skills
• High school diploma or GED required

Nice To Haves

• Experience in a dental, medical, or healthcare office
• Knowledge of insurance plans (HMO/PPO)

Responsibilities

• Greet and assist patients in a friendly and professional manner
• Answer incoming calls and respond to patient inquiries in accordance with office policies
• Schedule, confirm, and manage patient appointments
• Follow up on missed or canceled appointments
• Maintain and update appointment calendars
• Register patients and manage sign-in processes
• Accurately post charges and process payments
• Check and respond to voicemails daily
• Ensure the waiting area remains clean, organized, and welcoming
• Assist patients with treatment plans and financial arrangements
• Provide general administrative support to office staff and management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees