Patient Services Representative

Balance Health•Grand Rapids, MI

36d

About The Position

Foot and Ankle Specialists of West Michigan is powered by Weil Foot & Ankle Institute. For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, and as our family expands, we stand by our core values, which include integrity, excellence, trust, caring, tradition and innovation. POSITION SUMMARY We are seeking a Patient Services Representative (PSR) for our Boulder Creek and East Paris offices. This role is essential to creating a positive patient experience and is responsible for welcoming patients, managing check-in and check-out processes, scheduling appointments, and supporting daily office operations.

Requirements

High school diploma or GED required
2 years in a healthcare position preferred
Experience using ModMed
Good verbal and written communication skills
Basic knowledge of computers and office equipment
Patient-focused with the ability to work independently
Capability to adapt quickly and thrive in a fast-paced environment

Nice To Haves

2 years in a healthcare position preferred

Responsibilities

Greet patients
Check in patients and assist with individual concerns, as they arise
Collect appropriate information including insurance overview, co-pay, deductible and open balances
Performs administrative tasks and must be cross trained on medical assistant responsibilities
Other tasks, as assigned