Patient Services Representative

Family Care Network•Bellingham, WA

9d•$20 - $29•Onsite

About The Position

This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling. We are looking for a qualified, motivated individual with a passion for family medicine who can: Communicate effectively Provide excellent customer service Effectively manage patient flow Respond to patient questions and/or concerns in a calm and helpful manner Accurately enter and review patient data in the EMR Prioritize and multitask on multiple projects with frequent interruptions

Requirements

Ability to establish lasting and effective employee relationships in a team environment
Proficiency in using standard computer and office equipment
Good spelling, grammar, typing, data entry, and phone skills
Ability to maintain patient privacy and confidentiality
Ability to adapt to process and procedure changes
Ability to thrive and grow in a fast-paced, learning environment
High School diploma or GED, or equivalent knowledge and skills obtained through a combination of education, training, and experience
Ability to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively
Ability to occasionally lift and/or move up to 30 pounds
Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role
Employees are required to request exemptions for medical or religious reasons

Nice To Haves

Medical office experience is helpful, but not required
Bilingual a plus

Responsibilities

Daily administrative functions of the clinic
Support patients while adhering to company policies and standards
Reception duties
Medical records duties
Switchboard duties
Referrals duties
Scheduling duties
Communicate effectively
Provide excellent customer service
Effectively manage patient flow
Respond to patient questions and/or concerns in a calm and helpful manner
Accurately enter and review patient data in the EMR
Prioritize and multitask on multiple projects with frequent interruptions

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for FCN applicable bonuses