Patient Services Representative

RL Center for Cosmetic Surgery & MedSpa • Vernon Hills, IL

11d • $20

About The Position

Patient Experience Sales Hospitality You’re the first impression, the lasting impression, and the connector between exceptional care and meaningful growth. As a Patient Services Representative at RL, you deliver high-touch hospitality with high-performance sales execution, creating a seamless, elevated experience for every patient—every visit. You’re polished, personable, goal-driven, and energized by medical aesthetics. You build trust quickly, love recommending the right solutions, and take pride in converting great conversations into loyal, long-term patients.

Requirements

• Love sales, patient service, and medical aesthetics equally
• Are confident recommending, educating, and closing
• Thrive in a fast-paced, high-expectation environment
• Bring polish, professionalism, and optimism to every interaction
• Are detail-oriented, adaptable, and solutions-focused
• Have customer service or scheduling experience (aesthetic or medical experience is a plus)

Nice To Haves

• aesthetic or medical experience

Responsibilities

• Deliver a luxury, concierge-style patient experience at check-in, check-out, billing, and across all communication channels
• Act as a brand ambassador—welcoming, educating, and guiding patients with confidence and warmth
• Drive revenue while supporting patient retention through add-on bookings, retail sales, membership value identification, and event promotion
• Convert inquiries into consultations and consultations into treatments
• Speak fluently about services, pricing, promotions, and provider plans
• Ensure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient records
• Maintain a beautiful, organized reception and retail space
• Collaborate closely with providers and teammates to elevate outcomes and experiences

Benefits

• A luxury medical aesthetics brand with high standards and growth trajectory
• Sales training, product education, and clear performance expectations
• Opportunities for growth, advancement, and leadership pathways
• A supportive, collaborative, and energetic workplace where excellence is the norm

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed