Patient Services Representative - Sumner Station Family Wellness

Lifepoint Health•Gallatin, TN

6d•Onsite

About The Position

Patient Services Representative – Sumner Station Family Wellness Schedule: This is a full-time position. Monday through Thursday 7:30-4:30 and Friday 7:30-12. Your experience matters Highpoint Health-Sumner Station with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. How you’ll contribute A Patient Services Representative who excels in this role: Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Processes all insurance referrals and/or pre-certifications. Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care. Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests. Greets visitors and communicates with patients and providers. Checks patients in and completes the intake process to include insurance verification and updating demographic information. Organizes and sets up appointments for some of the providers as needed. Collects and posts co-pays, deductibles, and past due patient balances at the time of service. Follows up on special function needs. Performs electronic chart pre-load process. Also scans documents to the patient electronic chart. Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry. Performs other duties as assigned Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities.

Requirements

The ideal applicant for this role will be able to work in a stressful environment with minimal supervision.
They will possess critical thinking skills and exercise decisive judgment.
High school diploma or the equivalent is required.

Nice To Haves

Two years of experience in a medical clinic is preferred.
Experience working with medical referrals is preferred.
BLS certification from the Americal Heart Association (AHA) or American Red Cross (ARC) is preferred.

Responsibilities

Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.
Processes all insurance referrals and/or pre-certifications.
Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Greets visitors and communicates with patients and providers.
Checks patients in and completes the intake process to include insurance verification and updating demographic information.
Organizes and sets up appointments for some of the providers as needed.
Collects and posts co-pays, deductibles, and past due patient balances at the time of service.
Follows up on special function needs.
Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.
Performs other duties as assigned

Benefits

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Professional Development: Ongoing learning and career advancement opportunities.

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