Call Center Patient Services Representative

Cardiac Study Center • Tacoma, WA

1d • $21 - $39 • Hybrid

About The Position

As a Patient Services Representative (Call Center) , you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics. In this role, you will coordinate patient scheduling, respond to inquiries with professionalism and empathy, and ensure appointment accuracy based on provider preferences and clinical needs. You will play a critical part in maintaining efficient scheduling operations while upholding compliance standards and delivering exceptional service. This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

Requirements

• 2 years of customer service experience
• Strong verbal communication skills
• Ability to manage multiple tasks in a fast-paced call environment
• High attention to detail and organizational skills

Nice To Haves

• 1 year of healthcare experience (preferred but not required)
• Experience in medical scheduling or call center environments
• Familiarity with EMR systems

Responsibilities

• Schedule new and returning cardiology patient appointments
• Maintain provider schedules according to established guidelines and preferences
• Ensure accuracy of patient demographics and appointment details
• Reschedule appointments and manage cancellations as needed
• Answer inbound calls in a professional and patient-centered manner
• Address patient questions or route inquiries to appropriate departments
• Coordinate communication between patients, providers, and internal teams
• Adhere to HIPAA and OSHA standards at all times
• Maintain accurate documentation in EMR systems
• Follow internal scheduling protocols and quality standards
• Provide cross-coverage support across clinic locations as needed

Benefits

• Medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed