Call Center Patient Representative

The Urology Group•Blue Ash, OH

27m•Hybrid

About The Position

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us! https://www.youtube.com/watch?v=SdY7gWpaQ0o This position is in our office located at: 10220 Alliance Road Cincinnati OH 45212 This position offers a hybrid remote option after 6 months. NO WEEKENDS, NO EVENINGS, NO HOLIDAYS We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package! GENERAL SUMMARY The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

Adept at multitasking.
Customer-oriented with ability to remain calm in difficult situations.
Detail-oriented.
Excellent verbal and written communication skills.
Knowledge in healthcare systems operations such as EMR.
Skill in using computer programs and applications including Microsoft Office.
Complies with all health and safety policies of the organization.
Complies with HIPAA regulations for patient confidentiality.
High School Diploma or equivalent required.
Previous experience in a busy medical office preferred.

Responsibilities

Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
Answers telephones in a professional manner.
Schedules appointments.
Takes messages for patients using electronic medical records.
Verifies and updates patient demographic information.
Registers new patients.
Addresses patient requests and inquires.
Resolves patient concerns.
Returns calls as necessary.
Updates registration and insurance information for existing patients.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.