Patient Services Representative Specialist

Balance Health•Mt Prospect, IL

2d•Onsite

About The Position

ABOUT US For over 55 years, we have been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine, and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation. LOCATION: This position is based in our Mount Prospect office and travels daily to other locations within your assigned geographic region. REPORTS TO: Practice Operations Manager POSITION SUMMARY We are looking for a Patient Services Specialist (PSS) will continue to be responsible for the front desk duties of a Patient Service Representative (PSR) and will provide PSR coverage for a geographical area instead of being assigned to one POD or location. Schedules may vary day to day depending on the needs of the organization, the geographic area can include 5 – 10 locations across multiple pods, and assignments will be made by the Operations Manager.

Requirements

High school diploma or GED required
Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
Good verbal and written communication skills
Basic knowledge of computers and office equipment
Patient-focused with the ability to work independently
Capability to adapt quickly and thrive in a fast-paced environment
Must be flexibility from Monday-Friday with alternating Saturday availability to match the practice hours of operation.

Responsibilities

Greet patients
Check in patients and assist with individual concerns, as they arise
Collect appropriate information including insurance overview, co-pay and deductible assignment and open balances
In addition, the Patient Services Specialist will have responsibilities to provide training support to new and current staff, support the integration of new locations into the company, along with other special projects and duties as assigned.