Patient Services Representative Resource PRN

Corewell Health • Holland, MI

1d • Onsite

About The Position

This is a casual contingent PRN position, which is non-benefit eligible and has a variable schedule. The role provides clerical support to assist in the delivery of quality health care services. Key functions include serving as a concierge, greeting and communicating with patients and visitors, and collecting payments. The representative performs various clerical tasks such as answering telephones, scheduling appointments, ordering supplies, generating letters, processing mail, and producing end-of-day reports. They are also responsible for patient registration, check-in, and check-out processes, including confirming demographic and insurance information, assisting with kiosk registration, and scheduling follow-up appointments. Maintaining patient medical records, uploading documents into EPIC, and basic EMR/HER scanning are also part of the role. Additionally, the position requires active participation in safety initiatives and risk mitigating measures.

Requirements

• High School Diploma or equivalent

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
• Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.
• May need to document patient phone call in EHR for call routing/resolution.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/HER scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals (eligibility determined by employment type and status).
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED