Patient Services Representative Lead

Corewell Health•Muskegon, MI

3d•Onsite

About The Position

Practice and Culture The Lead Patient Service Representative is to provide daily operational oversight, staff support, and real time issue resolution to maintain consistent access, quality, and patient experience. The Lead PSR will provide support beyond the North Muskegon Care Center, including: Norton Shores Heart & Vascular – opening 2/3/26, requiring frontline operational coordination. 1845 Specialty Clinic – supporting specialty workflows requiring consistent oversight. Northwest Region On Call Leadership – participating in the every 8th weekend leadership rotation to support regional operations. This position supports the North Muskegon sites but will be expected to also travel and support the Northwest team including Ludington, North Muskegon, Grand Haven and Gerber area. Job Summary Organizes and directs day-to-day clerical function in the delivery of quality health care services. Provides leadership and guidance to clerical staff. About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - ICC Muskegon - 2009 Holton Rd - Muskegon Department Name Patient Registration ICC North Muskegon - Corporate Employment Type Full time Shift Variable (United States of America) Weekly Scheduled Hours 40 Hours of Work Variable Days Worked Monday to Friday Weekend Frequency Variable weekends CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

Requirements

High School Diploma or equivalent
10 years of relevant experience typically gained through skills/ knowledge / abilities of related experience

Nice To Haves

Associate's Degree

Responsibilities

Leads team in workflow processes and may provide input to performance feedback process if/when necessary.
Problem-solves for other Patient Service Representatives and clerical support staff in department/practice.
Serves as main point of contact for Providers in identifying and addressing operational issues.
Oversees and manages productivity, performance and quality metrics.
Possesses the ability to perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

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