Patient Services Representative - Front Desk

W.B. Carrell Memorial Clinic, Associated•Plano, TX

30d•Onsite

About The Position

Job Summary: Greet all visitors to the facility. Scan patient IDs and Insurance card(s). Ensure all new patient paperwork is completed, signed and dated. Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports, answers telephones, triages calls, schedules appointments. Appointment scheduling for multiple orthopedic surgeons, two physical medicine specialists, and multiple physician assistants. Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned. Key Functions: Checking patients in for clinical encounters. Scan paperwork, insurance cards and photo ID Collecting co-pay, co-insurance and/or deductibles and past due balances. Balancing daily Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences following office policies Identifies any problems with making the appointment and advises Office Manager, Director of Operations, or appropriate clinical staff. Relays relevant information to appropriate internal staff when adding or changing an appointment. Answers questions regarding patient appointments as requested. Prepping for next day clinic which includes reviewing patient accounts for understanding of balances. Responsible for ensuring that Lobby is maintained clean at all times throughout the day. Safeguards patient information and ensures all information remains confidential. Participates in office meetings and educational activities. Maintains work area in a neat and orderly manner. Other duties as assigned by the Office Manager, Director of Operations, Vice President of Operations or Physicians. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct.

Requirements

High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent and to draw and interpret insurance co-pays and deductibles.
Ability to apply commons sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to type 45 WPM, basic proficiency in Microsoft Outlook/Office, and experience using or ability to learn and comprehend computer programs.

Nice To Haves

May have certificate from Medical Assisting program.

Responsibilities

Greet all visitors to the facility.
Scan patient IDs and Insurance card(s).
Ensure all new patient paperwork is completed, signed and dated.
Collect appropriate co-pay and/or deposits, collect past due balances, balance daily entries and run reports
Answers telephones, triages calls, schedules appointments.
Appointment scheduling for multiple orthopedic surgeons, two physical medicine specialists, and multiple physician assistants.
Checking patients in for clinical encounters.
Scan paperwork, insurance cards and photo ID
Collecting co-pay, co-insurance and/or deductibles and past due balances.
Balancing daily
Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences following office policies
Identifies any problems with making the appointment and advises Office Manager, Director of Operations, or appropriate clinical staff.
Relays relevant information to appropriate internal staff when adding or changing an appointment.
Answers questions regarding patient appointments as requested.
Prepping for next day clinic which includes reviewing patient accounts for understanding of balances.
Responsible for ensuring that Lobby is maintained clean at all times throughout the day.
Safeguards patient information and ensures all information remains confidential.
Participates in office meetings and educational activities.
Maintains work area in a neat and orderly manner.
Other duties as assigned by the Office Manager, Director of Operations, Vice President of Operations or Physicians.
All employees have a responsibility to comply with our organization's policies and procedures, code of conduct.