Patient Services Representative-Cardiovascular

University of Pittsburgh Medical Center•Carlisle, PA

2d•$19 - $29•Onsite

About The Position

Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Carlisle. We may be a smaller office, but we take great pride in delivering outstanding service to every patient. Our team is committed to creating a welcoming, enjoyable environment, not just for those we care for, but for the employees who make it all possible. If you're passionate about providing exceptional care and want to be part of a supportive, positive workplace, we'd love to hear from you! Individuals with prior medical office experience will be given priority. Hours are Monday-Friday 8:30am-5:00pm, no holidays or weekends Travel is required 25% of the time to other offices to support with coverage. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Requirements

Completion of high school graduate or equivalent is required.
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Act 34

Nice To Haves

Prior medical office experience

Responsibilities

Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payments at the point of service.
Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Promote MyUPMC patient portal and assist patients in registration when applicable
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.