Patient Services Representative

US Fertility•Arlington, VA

9d•Onsite

About The Position

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility —we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for an Patient Service Representative to join our team at Shady Gove Fertility in Arlington, Virginia . Schedule: Monday though Friday, 6:45 AM to 3:45 PM and 1 to 2 holidays per year in our Fairfax, Virginia office This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. How You’ll Contribute At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

Requirements

Minimum 2 years of applicable work experience
High School diploma required
Extensive knowledge of insurance/benefits, medical terminology and medical billing
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service essential

Nice To Haves

Experience working in an OB/GYN office is a plus

Responsibilities

Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
Schedule appointments
Address customer/patient issues and insure effective short-term and long-term resolution
Provide timely feedback to the practice regarding service failures or patient concerns
Consult with patients regarding their benefits, coverage and financial options
Greet patients and visitors to the office and providing high level of customer service