Patient Services Rep

The US Oncology Network•St. Matthews, KY

22h•Onsite

About The Position

The US Oncology Network believes local cancer care is better care and in 2017 Vantage Oncology joined The US Oncology Network. The US Oncology Network empowers the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home. Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians. The US Oncology Network has 1,400 affiliated physicians, 400 locations across the United States and 800,000 patients treated annually. We have an immediate opening for a Patient Services Rep. Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Requirements

High school diploma or equivalent required.
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to quality: Emphasizes the need to deliver quality products and/or services

Nice To Haves

Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Responsibilities

Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination.
Collects, proofs for completeness, and scans/files patient forms.
Updates demographics and insurance information in the system.
Collects co-pays and balances; provides receipt.
Answers phone calls in a prompt, courteous, professional manner.
Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages.
Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
Contacts clinic personnel as appropriate
Records patient cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Schedule outside consults/procedures ordered by physician
Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
Maintains lobby area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
Maintains the chart message and anything that is in queue.
Scans and copies updated insurance cards.
Other duties as requested or assigned. May type memos and form