Patient Services Rep

RWJBarnabas Health•Union, NJ

30d•$21 - $26

About The Position

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Requirements

High School Diploma or General Education Degree (GED)
Relevant experience and/or training, or equivalent combination of education and experience
Demonstrates a clear understanding of the importance of patient satisfaction and safety
Strong oral and written communication skills
Attention to accuracy and detail
Able to multitask and work under pressure
Ability to work independently and in a team environment

Nice To Haves

Associates Degree or Bachelor's Degree
Bilingual in English/Spanish
Previous medical receptionist experience or background in general office
Knowledge of medical terminology and electronic medical record (EMR) systems

Responsibilities

Performs patient check-in and check-out functions
Answers routine questions in person and over the telephone
Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
Creates and maintains health record information, files and organizes as needed
Coordinates with insurance providers and handles pre-authorizations and certifications as necessary