Patient Services Manager
About The Position
Lead clinic operations while delivering a high-touch, patient-centered experience in a growing outpatient organization. Serenity Healthcare is hiring a Patient Services Manager to oversee daily clinic operations, develop teams, and ensure every patient feels supported, informed, and valued. No healthcare experience is required — we provide comprehensive training. What matters most is leadership ability, emotional intelligence, and a passion for service. Oversee day-to-day clinic operations with a strong focus on patient experience. Coach and develop teams to deliver warm, professional, concierge-level service. Ensure patients feel welcomed, supported, and confident throughout their care journey. Healthcare experience not required — full training provided
Requirements
- 10+ years of management experience managing 30+ employees
- Proven success managing performance metrics and outcomes
- Experience leading performance conversations and coaching individuals
- Strong communication skills and a service-oriented mindset
Responsibilities
- Lead and motivate teams to deliver patient-first, concierge-style care
- Manage daily operations, staffing, and workflow challenges efficiently
- Support patient education and clearly communicate available services
- Monitor performance metrics and coach teams toward goals and standards
Benefits
- $70,000–$120,000 annual salary plus bonus opportunities
- Rapid promotion and advancement potential
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after one year) + 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
