Patient Services Manager
About The Position
Are you passionate about creating exceptional patient experiences and building strong, collaborative teams? Vital Tears is seeking a Customer Care Manager to lead our patient services team and ensure every interaction reflects our commitment to care and excellence. What You'll Do: Be the go-to leader for the Patient Services team: support, guide, and tackle daily challenges with confidence. Keep processes sharp by maintaining and improving SOPs for maximum efficiency. Work closely with HR to find and hire top talent who fit the organization's mission and values. Empower your team through coaching, mentoring, and career development opportunities. Champion communication with transparent updates and open dialogue across the organization. Shape our culture by promoting teamwork, diversity, and alignment with our mission and values. Serve as the expert for Patient Services operations and build strong relationships with external partners.
Requirements
- Proven management experience in healthcare or customer service
- Strong leadership and team-building skills -you know how to inspire and motivate
- A passion for customer service excellence and problem-solving
- Ability to challenge processes and implement improvements
- Organized, resilient, and prepared to lead from the front
Responsibilities
- Support, guide, and tackle daily challenges with confidence for the Patient Services team
- Maintain and improve SOPs for maximum efficiency
- Work closely with HR to find and hire top talent who fit the organization's mission and values
- Empower team through coaching, mentoring, and career development opportunities
- Champion communication with transparent updates and open dialogue across the organization
- Shape culture by promoting teamwork, diversity, and alignment with mission and values
- Serve as the expert for Patient Services operations and build strong relationships with external partners
Benefits
- Be part of a growing mission-driven organization improving lives through innovative eye care solutions
- A strong, supportive team culture where your leadership makes a real impact
- Opportunities for professional growth and leadership development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
