Patient Services Manager 2

Sodexo Careers•Baltimore, MD

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a dynamic Patient Services Manager 2, at MedStar Good Samaritan Hospital located in Baltimore, MD . MedStar Good Samaritan Hospital is a 180 bed faith based facility, functioning as a community teaching hospital specializing in rehabilitation, geriatrics, and other services, though exact counts vary slightly by source. Reporting to the General Manager, the Patient Services Manager will support and oversee the patient dining program, "At Your Request", the ideal candidate will manage and direct frontline staff and ensure food quality while providing the highest level of customer and client satisfaction. evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery; collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience; perform tray assessments to ensure food quality and presentation and tray accuracy; exceed Sodexo standards for successful regulatory inspections and audits; and/or perform management functions that include direct supervision of hourly associates including employee development. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Requirements

excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
knowledge of nutrition and specialized diets
strong management skills, preferably in healthcare
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

experience with oversight of diet offices

Responsibilities

support and oversee the patient dining program, "At Your Request"
manage and direct frontline staff and ensure food quality while providing the highest level of customer and client satisfaction
evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
perform tray assessments to ensure food quality and presentation and tray accuracy
exceed Sodexo standards for successful regulatory inspections and audits
perform management functions that include direct supervision of hourly associates including employee development