Patient Services Manager 2

Sodexo•New York, NY

10d

About The Position

Brooklyn Service Leader: Elevate Patient Dining and Support $3M Retail at SUNY Downstate Sodexo is seeking a dedicated and service-driven Hospital Patient Services Manager to join our team at SUNY Downstate in Brooklyn, NY. A 250-bed facility known for its excellence in patient care and innovation. This leadership role reports directly to the Food Operations Manager and oversees a team of approximately 20 union employees, playing a key role in supporting Sodexo’s mission to deliver exceptional food and nutrition services that enhance the patient experience. This role will also support retail managing $3 Million in revenue. As the Patient Services Manager 2, you will play a vital role in ensuring that every patient receives compassionate, high-quality service during their stay. You will lead and inspire frontline teams, foster collaboration across departments, and help maintain a culture centered on quality, safety, and care excellence. The Hospital Patient Services Manager will be the leader for service excellence, focusing on patient satisfaction, team management, and financial support.

Requirements

Supervisory Experience: Minimum of 2+ years of management or supervisory experience, preferably within food services in a hospital or large institutional setting.
Union Environment Comfort: Demonstrated comfort and ability to effectively manage, motivate, and lead a unionized workforce.
Patient-Centric Focus: A passion for delivering compassionate care and proven experience driving exceptional customer/patient service results.
Compliance Knowledge: Strong working knowledge of food safety standards (HACCP) and operational compliance requirements within a healthcare setting.
Communication & Agility: Excellent professional communication skills (written and verbal) and the ability to manage competing priorities in a fast-paced environment.
Technical Skills: Proficiency in MS Office Suite and experience with healthcare food management systems (e.g., patient tray tracking software) is a plus.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Retail Acumen: Experience supporting or managing high-volume retail operations is highly desirable.

Responsibilities

Lead Patient Services: Oversee all aspects of patient meal delivery, ensuring accuracy, timeliness, and adherence to dietary and clinical requirements; drive initiatives to consistently improve patient satisfaction scores (e.g., Press Ganey).
Team Leadership & Union Management: Directly manage, schedule, and inspire a team of approximately 20 union employees; ensure positive labor relations, consistency in policy application, and professional development of staff.
Retail Support: Collaborate with the retail team to support the management of $3 Million in annual retail revenue, focusing on operational consistency and customer satisfaction within the café environments.
Compliance & Safety: Ensure strict adherence to all food safety, sanitation (HACCP), and regulatory compliance standards required by the hospital and Sodexo.
Operational Efficiency: Support the Food Operations Manager by assisting with inventory control, cost management, and ensuring operational effectiveness across patient and retail services.
Interdepartmental Collaboration: Foster strong, collaborative relationships with nursing, clinical dietitians, and other hospital departments to integrate nutrition services seamlessly into the overall patient care model.