Patient Services Manager 2

Sodexo Careers•Allentown, PA

About The Position

Grow Your Career and Make a Difference Sodexo is seeking a Patient Services Manager 2 for Lehigh Valley Hospital – Cedar Crest in Allentown, PA . Allentown is the fastest-growing major city in Pennsylvania and just a short drive from Philadelphia, the “City of Brotherly Love.” This role offers the opportunity to lead a team of 20–25 Sodexo frontline associates while overseeing all aspects of the patient meal program to ensure compliance and enhance the patient experience. Schedules will vary based on the business needs of the account. Why Sodexo? At Sodexo, you’ll find opportunities to grow your career, lead a team, and make a meaningful impact every day. Join us and be part of a company that values innovation, collaboration, and service excellence. What You'll Do Oversee day-to-day patient services operations. Coordinate tasks through subordinate supervisors and frontline staff. Deliver high-quality food services in patient meal management operations. Achieve company and client financial targets and goals. Develop and maintain strong client and customer relationships. Create and execute strategic plans to drive operational excellence. Ensure HACCP, regulatory, and Sodexo standards compliance. Interact daily with patients, families, and the clinical team to ensure satisfaction. Foster a positive environment that supports employee engagement and performance. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring A proven track record of employee engagement leadership and prior supervisory experience. Culinary production experience with a strong background in safety and sanitation compliance. Ability to manage multiple priorities with flexibility and professionalism. Strong communication skills and a passion for delivering outstanding customer service. Enthusiasm, confidence, and the ability to drive employee success to enhance the food and nutrition team. Strong organizational skills with the ability to prioritize tasks and take on additional responsibilities as needed. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Requirements

A proven track record of employee engagement leadership and prior supervisory experience.
Culinary production experience with a strong background in safety and sanitation compliance.
Ability to manage multiple priorities with flexibility and professionalism.
Strong communication skills and a passion for delivering outstanding customer service.
Enthusiasm, confidence, and the ability to drive employee success to enhance the food and nutrition team.
Strong organizational skills with the ability to prioritize tasks and take on additional responsibilities as needed.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Oversee day-to-day patient services operations.
Coordinate tasks through subordinate supervisors and frontline staff.
Deliver high-quality food services in patient meal management operations.
Achieve company and client financial targets and goals.
Develop and maintain strong client and customer relationships.
Create and execute strategic plans to drive operational excellence.
Ensure HACCP, regulatory, and Sodexo standards compliance.
Interact daily with patients, families, and the clinical team to ensure satisfaction.
Foster a positive environment that supports employee engagement and performance.