Patient Services Manager 2

Sodexo•Camden, NJ

16d•Onsite

About The Position

Lead Patient Experience as Patient Services Manager 2 Do you have a passion for patient care, strong leadership skills, and a drive to achieve service excellence? Sodexo is seeking a dedicated Patient Services Manager 2 to join our team at Cooper University Hospital in Camden, NJ. Cooper is a leading 650-licensed-bed Trauma Facility and the premier academic health system in South Jersey. This is an exciting opportunity to develop and lead a team that directly impacts the quality of life for patients every day. You will be instrumental in overseeing the entire patient dining program, targeting exceptional patient and customer satisfaction results. This position requires hands-on involvement and collaborative leadership. Ready to grow your career and make a measurable difference in patient care? Apply Today!

Requirements

Exceptional Leadership: Excellent leadership and communication skills with the ability to maintain the highest operational standards and successfully implement company policies.
Patient Focus: A deep passion for our patients and customers demonstrated by ensuring Sodexo CARES behaviors (Compassion, Accountability, Respect, Enthusiasm, and Service) are followed daily.
Industry Knowledge: Strong management skills, preferably with healthcare experience.
Team Management: Proven experience in managing and developing hourly associates.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Specialized Expertise (A Plus): Knowledge of nutrition and specialized diets, and/or experience with oversight of diet offices, is highly desirable.

Responsibilities

Service Development: Evaluate and develop service levels for the overall Patient Services Program, setting strategies to exceed patient and customer satisfaction.
Dining Program Oversight: Oversee the daily execution of Sodexo's Patient Dining Program and lead daily meal rounding, including proactive service recovery.
Quality Assurance: Conduct regular tray assessments to ensure food quality, presentation, and tray accuracy meet the highest standards.
Collaboration: Work closely with clinical, food service, and interdisciplinary teams to continuously enhance the overall patient experience.
Compliance & Audits: Exceed Sodexo standards for Gold Checks and ensure successful performance during regulatory inspections and audits.
Team Leadership: Perform management functions including direct supervision of approximately 30 non-union employees, focusing on coaching, development, and scheduling.