Patient Services Manager 2

Sodexo•New York, NY

16d

About The Position

Elevate the Patient Journey: Lead Service Excellence at NYC Health + Hospitals/Woodhull. Sodexo is seeking a highly organized and service-oriented Patient Services Manager 2 to join our team at NYC Health + Hospitals/Woodhull, a 250-bed facility located in Brooklyn, NY. This hospital is part of the largest public healthcare system in the country and serves a diverse and dynamic community. At Woodhull, the Food & Nutrition Services department supports inpatient and outpatient care with over 700 meals served daily, utilizing a Cook/Chill meal delivery system and a standard patient tray line operation. The department also provides nourishment to ambulatory care, emergency, behavioral health units, outpatient clinics, and two satellite locations. The Patient Services Manager 2 will oversee a team of approximately 50 union employees. This role is responsible for ensuring operational excellence in patient food services, managing daily meal service operations, staff scheduling, purchasing, and patient experience initiatives. Shift: 11:00 AM – 7:00 PM or 12:00 PM – 8:00 PM Schedule: Rotating weekends (1 weekend per month) and some holidays required At Sodexo, we are committed to making a meaningful impact on the quality of life for patients, staff, and communities we serve. Join a healthcare team where your leadership and service mindset can thrive in one of New York City's most impactful medical institutions. Apply today and become part of a mission-driven team that’s shaping the future of healthcare food service.

Requirements

Minimum 2–3 years of food service or patient services management experience; healthcare setting preferred
Prior experience managing unionized staff strongly preferred
Strong leadership and interpersonal communication skills
Experience in staff development and performance management
Knowledge of HACCP and food safety guidelines; ServSafe certification preferred
Proficiency in scheduling, purchasing, and operational systems
Ability to work a flexible schedule, including weekends and holidays as needed
Commitment to delivering an outstanding patient dining experience
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Supervise patient meal service operations, including tray line and Cook/Chill service delivery
Oversee patient food service production, meal rounding, and patient menu reviews
Serve as a liaison between dietitians, nursing managers, and patient care units
Manage food and supply purchasing, ordering, and inventory control
Regularly analyze patient satisfaction data; implement action plans to improve outcomes
Lead employee scheduling, training, and performance management, including disciplinary processes and documentation
Maintain compliance with HACCP, Gold Check Standards, food safety, and sanitation protocols
Train and develop employees in service excellence, safety, and Sodexo operational standards
Collaborate with the culinary team to quickly resolve food-related issues or complaints
Participate in patient safety and experience committees and support hospital initiatives