Patient Services Manager 1

Sodexo•Baton Rouge, LA

19h

About The Position

Sodexo is seeking a Patient Service Manager 1 who will support the FMOL healthcare system in the Baton Rouge/Lafayette, LA region, requiring travel across multiple locations. This role involves managing patient satisfaction initiatives, fostering a customer-oriented culture, and ensuring positive experiences. Responsibilities include training staff, providing constructive feedback, and implementing patient-focused programs. The ideal candidate will be outgoing, friendly, and have a strong commitment to excellent service. Experience in food and environmental services is a plus. The role is client-facing, requiring effective communication and collaboration to continuously improve patient care and service delivery across all departments. This individual will need to travel between site locations, a valid driver’s license and acceptable driver’s license record check is required.

Requirements

have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively
can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
are enthusiastic and confident
ability to drive employee success to enhance the value of the environmental and food & nutrition team I
prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.

Nice To Haves

Experience in food and environmental services

Responsibilities

develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
develop strategic plans
ensure HACCP, regulatory and standards compliance
have daily interaction with employees, patients, their families and clinical team to ensure patient satisfaction
create a positive environment
ensure Sodexo standards are met.