Patient Services Lead, Onboarding & Integration Team

Sutter Health • San Francisco, CA

19d • $33 - $42

About The Position

We are so glad you are interested in joining Sutter Health! Organization: SPMF-Sutter Pacific Medical Foundation - South Position Overview: Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility. Travel & Coverage: The primary work locations will be in San Francisco. However, travel and coverage are required across all SPMF locations, including sites in Marin County, Solano County, Napa County, and East Bay locations. Schedule: Monday–Friday, 8 AM–5 PM, with weekends as needed (subject to change)

Requirements

• HS Diploma or equivalent education/experience
• 4 years of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve complex that arise with little or no precedent.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Nice To Haves

• 5 years of Patient Services experience
• Experience with Epic

Responsibilities

• Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns.
• Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
• Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
• Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees.
• Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations.
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees