Patient Services Coordinator - Clinic, Part Time, Summer Temp

Mass General Brigham•Nantucket, MA

3d•$26 - $49•Onsite

About The Position

Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals, and other managed care related issues. The Patient Services Coordinator is responsible for front desk greeting, check in, check out, scheduling patient appointments, diagnostic testing, coordinating referral, authorizations, and managed care related issues. This position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The Patient Services Coordinator is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Patient Services Coordinator will work with colleagues and clinicians in one or a combination of ambulatory settings.

Requirements

Must demonstrate strong interpersonal skills and be able to work cooperatively as part of a team and to work independently.
Requires strong communication skills and good command of the English language.
Must be able to communicate effectively and professionally with internal and external customers.
Proficiency with MS Windows and strong keyboard skills.
Demonstrated understanding of managed care and other insurance plans.
Knowledge of HIPAA Confidentiality and Privacy Policies.
Requires understanding of NCH/NCMG emergency protocols.
Exceptional organizational skills and flexibility to manage multiple tasks simultaneously.
Must demonstrate acumen for attention to detail.
Must be able to exercise appropriate judgment as necessary and strong problem-solving skills.
Requires ability to adapt positively to changes related to policies, procedures, regulations, and staffing.
Ability to tactfully communicate with both internal and external customers.
Ability to handle stress and work in emergency situations.
Ability to use of fingers and hands to operate all department-related equipment and to perform all job duties. Additionally, must use beeper, telephone, calculator, fax, and other related office equipment.
Ability to frequently bend, using back and knees.
Ability to stand and walk 40%, sit 60% of the time.
Ability to frequently climb, bend, reach, stoop, squat, help lift objects from five to fifty pounds and move patients via wheelchair or stretcher.
Ability to present themselves in a professional manner.
Ability to work both independently or with a team approach.
Demonstrated ability to work effectively and courteously with various groups of patients, staff, and providers.
Demonstrated ability to problem solve and functions as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.
Highschool diploma required.
English language proficiency in speaking, reading, writing, and typing is required.
Demonstrates excellent Customer Service skills.
Computer skills including MS Office necessary to utilize multiple programs required.
Days, evenings, weekends, and holidays required for this position.
Must be available to work in the case of a declared hospital emergency.

Nice To Haves

Associate degree in Secretarial Science/Business, or a secretarial training certificate program, preferred.
Medical experience in a Doctor’s office is strongly preferred.
Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred.
Scheduling systems knowledge preferred.
Knowledge of medical terminology and Epic systems experience desirable.
Valid driver’s license preferred to run errands locally or if delivery of equipment is required.

Responsibilities

Scheduling and rescheduling patient appointments in accordance with established guidelines.
Utilizing wait list to fill cancelled appointments.
Answering and triaging incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone to include the “MD access line.”
Conducting appointment confirmation calls and sends confirmation letters when applicable.
Reviewing the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day and correct demographic and insurance information is in place.
Understanding HMO, managed care, and other third-party insurers.
Functioning as a patient resource around managed care plans, and insurance and referral issues with the knowledge to perform electronic insurance verification.
Understanding financial services and self-pay resources, and to provide patients with information as needed.
Greeting patients and visitors.
Performing all patient check-in duties including payment collection, informing patients of anticipated wait times, and collecting and ensuring all necessary paperwork is completed.
Providing cross coverage as necessary, including lunch and vacation coverage.
Monitoring Televox for patient appointment confirmations.
Working closely with other Nantucket Cottage Medical Group/Nantucket Cottage Hospital departments to schedule visits.
Coordinating interpreter services and patient transportation, as necessary.
Printing pre-visit summary and labels at check-in and after visit summary upon check-out with-in the hospital campus.
Obtaining pertinent new patient information.
Scheduling ancillary appointments.
Responsible for assisting and obtaining appropriate referral information from referral source.
Pre-screening incoming referrals according to selection criteria.
Coordinating prior authorizations.
Coordinating medical documentation, scanning and indexing into the electronic medical record.
Effectively navigating Epic, legacy systems, Patient Gateway, and MS Office suite technology systems.
May function as a super-user as applicable.
Responsible for sorting mail, incoming electronic fax queues and directs correspondence to the appropriate recipient.
Monitoring and managing Patient Gateway daily.
Coordinating clinical and/or physician administrative schedules.
Maintaining patient confidentiality in compliance with HIPAA guidelines.
Performing other duties as assigned.