Patient Services Coordinator HH

Heartland Home Health • Midland, MI

6d

About The Position

At Heartland Home Health, a Gentiva company, we believe every role has an impact—and patient care starts with excellent communication, planning, and follow-through. We’re seeking a Home Health Patient Services Coordinator to help ensure our care teams are scheduled, supported, and set up for success—so our patients receive timely, compassionate, and continuous care.

Requirements

• High school diploma or GED
• 3–5 years of administrative experience; 1+ year of home health experience required.
• Working knowledge of home health disciplines and visit coordination.
• Familiarity with Medicare/Medicaid, managed care guidelines, and accreditation standards (ACHC, CHAP, or Joint Commission).
• Excellent time management and multitasking skills in a fast-paced clinical environment.
• Strong written and verbal communication skills, especially when relaying updates to clinicians or patients.
• Detail-oriented, deadline-driven, and collaborative.

Nice To Haves

• Associate’s or Bachelor’s degree
• EMR scheduling (HomeCare HomeBase or similar)
• Clinical coordination or intake/scheduling in home health or hospice
• Customer service or call center work in a healthcare setting
• Familiarity with HR processes or clinician credentialing

Responsibilities

• Report directly to the Administrator or Executive Director and oversee the day-to-day coordination of care services.
• Schedule and manage visits across all disciplines and ensure proper alignment with physician orders and patient needs.
• Communicate with field clinicians, patients, physicians, and caregivers to ensure seamless care coordination and service updates.
• Manage calendar components including service codes, clinician assignments, and visit timelines.
• Track and respond to rescheduled, declined, missed, or reassigned visits, ensuring all patients receive appropriate and timely follow-up.
• Support internal operational performance and ensure visits are being completed and documented efficiently.
• Play a key role in ensuring regulatory compliance, documentation accuracy, and patient satisfaction.
• Serve as a central communication point for clinical operations, working closely with both office and field teams.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED