Patient Services Coordinator

Flexicrew Technical•Spring Hill, AL

9d•Onsite

About The Position

Position Summary: (Mobile, Al): Flexicrew Technical Services is seeking a Patient Service Coordinator to support daily front-office operations. This role serves as the first point of contact for patients and visitors and plays a critical role in ensuring a smooth, professional, and compassionate patient experience. Responsibilities include patient registration, scheduling, insurance verification, and administrative support while maintaining strict confidentiality and compliance standards. Essential Duties and Responsibilities: Greet patients and visitors in a professional, courteous, and timely manner Register patients and accurately collect demographic and insurance information Verify insurance coverage and collect co-pays as required Schedule appointments and provide patients with clear instructions and appointment details Answer incoming phone calls, route calls appropriately, and accurately relay messages Maintain and update patient records in accordance with established procedures Perform administrative support duties including filing, data entry, and supply management Ensure compliance with HIPAA and all patient confidentiality standards Maintain a clean, organized, and welcoming lobby and reception area Communicate effectively with clinical staff to support patient flow and coordination of care Perform additional duties as assigned to support office operations

Requirements

High school diploma or GED required
Prior receptionist, front desk, or medical office experience preferred
Proficiency with Microsoft Outlook, Word, and Excel
Strong customer service skills with a patient-focused mindset
Excellent verbal and written communication skills
Strong attention to detail, organization, and multitasking abilities
Ability to adapt in a fast-paced clinical environment
Commitment to quality, professionalism, and teamwork
Ability to complete required e-learning courses within 90 days of hire
Regularly required to sit, stand, walk, and communicate effectively
Frequent use of hands for typing, handling documents, and operating office equipment
Ability to lift and/or move up to 40 pounds as needed
Requires corrected vision and hearing to perform job duties
Must be able to work during regular business hours

Responsibilities

Greet patients and visitors in a professional, courteous, and timely manner
Register patients and accurately collect demographic and insurance information
Verify insurance coverage and collect co-pays as required
Schedule appointments and provide patients with clear instructions and appointment details
Answer incoming phone calls, route calls appropriately, and accurately relay messages
Maintain and update patient records in accordance with established procedures
Perform administrative support duties including filing, data entry, and supply management
Ensure compliance with HIPAA and all patient confidentiality standards
Maintain a clean, organized, and welcoming lobby and reception area
Communicate effectively with clinical staff to support patient flow and coordination of care
Perform additional duties as assigned to support office operations