Patient Services Coordinator (Marco Island, FL)

Starkey•Marco Island, FL

8d•$16 - $20•Onsite

About The Position

Are you passionate about making a meaningful impact in people’s lives? Audibel, a proud subsidiary of Starkey Hearing Technologies, is seeking a dedicated and detail-oriented Patient Services Coordinator to join our team in Marco Island, FL. In this vital front-office role, you’ll be the welcoming face of our clinic and play an essential part in guiding patients through their journey to better hearing. If you thrive in a patient-focused environment and enjoy delivering exceptional service, we invite you to join our mission of redefining excellence in hearing healthcare. The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. Schedule: M- Th 32 hours/ week Our Culture An experienced team built around a culture of professional growth and knowledge-sharing. We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices. We serve with passion, purpose and excellence. Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

Requirements

High school diploma preferred or equivalent work history.
1-2 years’ experience in a customer service or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Ability to manage all confidential information with complete discretion.

Nice To Haves

Industry familiarity encouraged.

Responsibilities

Ensure a Positive Patient Experience Immediately acknowledge, greet and service all guests in a friendly, professional manner. Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports. Utilize elevated customer service approach and communication style when working with patients. Direct and answer calls in a timely, professional fashion.
Provide Administrative Assistance Strategically manage patient schedule on behalf of Clinic Team. Understand, support and track current marketing initiatives for the clinic. Organize office, maintain supplies, and ensure accurate patient files. Protect Patients Privacy, collect insurance information, and complete insurance Authorization. Maintain day-to-day operational procedures.
Complete Varied Tasks Lead Morning Huddle on behalf of Clinic Team at the start of each day. Make deposits (transportation required) and maintain cashbox. Reconcile all deposits daily and report weekly.
Support Northland Employee Corporate and/or Department guidelines. Check and verify quality. React to change productively and handle other essential duties as assigned. Assist with development of clinic performance.