Patient Services Coordinator

US Oncology Network•Norfolk, VA

52d•Onsite

About The Position

Overview Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator to support our offices in Norfolk. Please take this quick survey once you've submitted your resume to complete the application process: Patient Services Coordinator PI Survey If you have completed the survey before, even for another position, please do not take it again.

Requirements

Receptionist or office experience preferred
3 years of medical office experience with scheduling background in a busy practice strongly preferred
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
High school diploma or equivalent
Must be willing to travel to other office locations if needed

Responsibilities

Scheduling, rescheduling, and cancelling patient appointments from orders, reports, and communications
Professionally contacting patients via phone and electronic communications to complete scheduling and associated tasks
Answering patient questions regarding scheduling appointments for internal services
Providing instructions to patients regarding appointment
Courteously receiving incoming phone calls and responding, addressing, taking messages, and forwarding as appropriate
Verification of patient demographic and insurance information, processing demographic and insurance updates for entry into practice systems, and appropriate notification communications for changes in patient information or appointment data
Filing documents, organizing supplies, and maintaining a clean, professional, and organized work area
Provide general administrative support to patients and practice
Other duties as requested or assigned

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