Patient Services Coordinator, Home Health

CenterWell • Shelbyville, KY

1d • Onsite

About The Position

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, and physicians to maintain proper care coordination and continuity of care. This role also assists with day-to-day office and staff management within CenterWell Home Health. CenterWell Home Health specializes in personalized, comprehensive home care for patients managing chronic conditions or recovering from injury, illness, surgery, or hospitalization. Their care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers, all working to help patients rehabilitate, recover, and regain independence. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated patient experiences, providing high-quality, accessible, comprehensive, and personalized care. As the largest provider of senior-focused primary care and a leading provider of home healthcare, CenterWell focuses on whole health and addressing the physical, emotional, and social wellness of its patients.

Requirements

• Must possess excellent communication skills
• Ability to interact well with a diverse group of individuals
• Strong organizational skills
• Ability to manage and prioritize multiple assignments
• At least 1 year of home health experience

Nice To Haves

• Prior packet review / QI experience
• Coding certification

Responsibilities

• Scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care
• Assisting with day-to-day office and staff management
• Managing schedules for all patients
• Editing schedule for agents calling in sick, ensuring patients are reassigned timely
• Updating agent unavailability in worker console
• Initiating infection control forms as needed
• Sending the HRD the completed “Employee Infection Report” to upload in the worker console
• Serving as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences
• Referring clinical questions to Branch Director as necessary
• Maintaining the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
• Completing requested schedule as task appears on the action screen
• Ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
• Completing requested schedules for all add-ons and applicable orders
• Scheduling discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
• Scheduling TIF OASIS collection visits and deleting remaining schedule
• Rescheduling declined or missed (if appropriate) visits
• Processing reassigned and rescheduled visits
• Ensuring supervisory visits are scheduled
• Running all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
• Preparing weekly Agent Schedules
• Performing initial review of weekly schedule for productivity / geographic issues and forwarding schedule to Branch Director for approval prior to distribution to staff
• Verifying visit paper notes in scheduling console as needed
• Assisting with internal transfer of patients between branch offices
• If clinical, receiving lab reports and assessing for normality, faxing a copy of lab to doctor, making a copy for the Case Manager, and routing to Medical Records Department
• Initiating Employee / Patient Infection Reports as necessary
• If clinical, may be required to perform patient visits and / or participate in on-call rotation

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed