Patient Services Coordinator, Home Health

CenterWell • Pollocksville, NC

22h • $40,000 - $52,300 • Hybrid

About The Position

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Their care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers, all working together to help patients rehabilitate, recover and regain their independence. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences for patients, providing high-quality, accessible, comprehensive, and personalized healthcare. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell focuses on whole health and addressing the physical, emotional, and social wellness of its patients.

Requirements

• Must possess excellent communication skills
• The ability to interact well with a diverse group of individuals
• Strong organizational skills
• The ability to manage and prioritize multiple assignments
• At least 1 year of home health experience

Nice To Haves

• Prior packet review / QI experience preferred
• Coding certification is preferred

Responsibilities

• Manages schedules for all patients
• Edits schedule for agents calling in sick, ensuring patients are reassigned timely
• Updates agent unavailability in worker console
• Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console
• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences
• Refers clinical questions to Branch Director as necessary
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
• Completes requested schedule as task appears on the action screen
• Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
• Completes requested schedules for all add-ons and applicable orders
• Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
• Schedules TIF OASIS collection visits and deletes remaining schedule
• Reschedules declined or missed (if appropriate) visits
• Processes reassigned and rescheduled visits
• Ensures supervisory visits are scheduled
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
• Prepares weekly Agent Schedules
• Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
• Verifies visit paper notes in scheduling console as needed
• Assists with internal transfer of patients between branch offices
• If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department
• Initiate Employee / Patient Infection Reports as necessary
• If clinical, may be required to perform patient visits and / or participate in on-call rotation

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed