Patient Services Coordinator

Mann Eye•Houston, TX

just now•$17

About The Position

Do you love interacting with people? Come work for Houston’s most respected ophthalmology practice, Mann Eye Institute. We are looking to hire a Patient Care Coordinator to join our Patient Services team. Join a fast-paced, team-oriented, highly visible medical practice with an emphasis on patient care, excellence, results, and integrity. As a member of our patient care team, you will be responsible for taking all incoming calls from patients interested in learning more about our services, scheduling, or answering questions. You will play a very important role in the lives of our patients. You will need to demonstrate your ability to retain and utilize a vast amount of information that is key to the decision-making process for where the patients will decide to go for their eye care needs. A Patient Care Coordinator must own a strong ability to take inbound calls, webchats, and web leads from interested, potential patients and convert them into appointments. Working knowledge of customer relations management and methodical follow-up is a must. Candidates must possess professional and friendly, outgoing personalities and enjoy working with people of all ages. Customer service and recent sales experience is a must. Excellent oral and written communication skills are required. Candidates must demonstrate strong organization, self-motivation, and multi-tasking abilities. Experience at the front desk of a medical practice is a plus.

Requirements

Working knowledge of customer relations management
Professional and friendly, outgoing personalities
Enjoy working with people of all ages
Customer service and recent sales experience
Excellent oral and written communication skills
Strong organization, self-motivation, and multi-tasking abilities
Be a self-starter, articulate, a quick thinker, and confident
Possess strong listening and presentation skills
Be a team player who works well with others and individually
Ability to multi-task, prioritize, and manage time effectively
Have excellent customer service skills and a caring personality
Be positive, self-motivated, and high energy
Have a strong ability and willingness to learn medical procedures, terminology, electronic medical records software
Have excellent computer skills and be proficient in Microsoft software including Word, Excel, and Outlook.
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Phone skills, including familiarity with complex or multi-line phone systems
De-escalate situations involving dissatisfied patients, offering patient assistance and support with compassion.

Nice To Haves

Experience at the front desk of a medical practice is a plus
Experience in medical, executive, or luxury sales is a plus

Responsibilities

Taking all incoming calls from patients interested in learning more about our services, scheduling, or answering questions.
Retain and utilize a vast amount of information that is key to the decision-making process for where the patients will decide to go for their eye care needs.
Take inbound calls, webchats, and web leads from interested, potential patients and convert them into appointments.
Methodical follow-up

Benefits

We offer a total benefits package with all the perks and company contributions to your medical and dental benefits, starting the first day of the month following your hire date
Our medical insurance benefits packages start at only $50 for employee, and offer a variety of other packages to benefit you and your family’s needs
Dental, vision and pet insurance benefit plans
Company Paid short-term disability, life and accidental death and dismemberment benefits
We offer three employee mental health assistance programs with up to 8 face to face counseling sessions
Company matched 401 (k) plan
Flex spending accounts (medical and dependent care)
Health Savings Account
24 hour Telemedicine through Teladoc
Voluntary Benefits and Life Insurance Coverage
18 days paid-time-off, accrued annually with accrual beginning on the 1st day of your employment
Annual rollover of up to 80 hours of any unused PTO
Paid holidays
Free annual eye exams for you and your family
Impressive discounts on LASIK, cataract surgery and optical goods for you and your immediate family
Fun and rewarding environment prided on our culture and strong core values
Employee appreciation celebration and rewards
Refer-a-friend bonus
Gold star program
Certification Reimbursement
Voted Top Workplaces by our Employees and Houston Chronicle for many years
And much more….