Patient Services Coordinator, Spiritual Care

SAC Health • San Bernardino, CA

20d • Onsite

About The Position

The Patient Services Coordinator, Spiritual Care manages Spiritual Care patient check-in and check-out duties, greet patients, answer phones, verify patient demographic information, helps patients with appointment scheduling and performs assigned clerical responsibilities. Must manage and work collaboratively with staff and volunteer chaplains. Provides age and culturally appropriate spiritual resources to patients, families and staff to assist chaplains. Supports patients and their families with educational resources about their spiritual health. Identifies appropriate services for patients and families and coordinates scheduling. Removes obstacles to spiritual care treatment by scheduling appointments, coordinating referrals, arranging transportation, childcare, translation, and other needed services. Tracks and documents metrics and outcomes. Manages internal referrals promptly and efficiently from internal SACHS departments, ensuring seamless coordination.
Schedule: 4days per week, 10 hours per day Mon - Thur, 7:00 am - 5:30 pm | Location: Brier Clinic, San Bernardino, CA

Requirements

• High school diploma or equivalent required.
• Valid CA Driver's License and Auto Insurance Required.
• As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
• One (1) year of customer service, general office, or healthcare related experience required.
• The ability to use a computer on a routine basis and complete required documentation.
• Use of word processor, spread sheets and internet.
• An empathy for the problems experienced by patients and families; commitment to help the distressed.
• The communication skills necessary to counsel patients, families, and employees.
• The analytical ability to assess patients' spiritual needs and sense of well-being and find appropriate solutions to patient problems.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Nice To Haves

• Bachelor's degree in Communications, or a related field preferred.
• Two (2) years of ministry volunteer work preferred.

Responsibilities

• Responsible for patient check in/out, schedule appointment requests, reschedule cancellations for assigned Spiritual Care department.
• Handles sensitive or confidential information with discretion and sound judgment, knowing when to make decisions independently and when to seek input from others.
• Understand HIPAA expectations, computer privacy and personal health information documents and follow SACH policies.
• Demonstrates the ability to identify the patients account via date of birth or name search; creates accounts for new patient appointments; and verifies and updates demographic information. Knows and follows eligibility requirements and verification processes for coverage programs.
• Enters confidential personal health information into EMR accurately. Complies with federal and local laws in ensuring patient privacy.
• Assist in promoting spiritual care services by engaging with patients and staff across all locations.
• Prepare, proofread, and format documents, reports, and presentations.
• Work on quarterly newsletters, presentations for church visits, and conference seminars.
• Organize conferences and meetings including arrangements for equipment, logistics, and catering.
• Schedule and organize events such as mission trips, spiritual emphasis week, spiritual renewal week, holiday services, and special support groups.
• Order and manage office supplies and inventory such as bibles, spiritual care books, and religious resources.
• Required to visit various SAC Health locations as needed; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as outlined in the official job description.

Benefits

• Full Benefits Package!
• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED