PATIENT SERVICES COORDINATOR - Infectious Disease

Carilion Medical Center•Roanoke, VA

About The Position

This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Specific job responsibilities include: Ryan White Part C Enrollment and Recertification Enroll patients into Ryan White Part C program at intake, conduct 6 month and annual recertification. At each recertification, determine the patient’s level of Ryan White Sliding Fee Scale and Cap on Charges and educate patients about these benefits. Assess patient for eligibility for Medicaid, Medicare, and private insurance available through ACA marketplace and assist patients in applying for assistance. Manage enrollment paperwork, primary insurance, proof of residency, and proof of income. Monitor patient progress toward Ryan White Cap on Charges and adjust a patient’s cap in coordination with Billing and document it consistently in the electronic medical record as needed. Educate patient on Ryan White program “benefits” and services. 2. Sliding Fee Scale and Imposition of Charges Interpret and apply sliding fee scale for FQHC Sliding Fee Scale and the Ryan White Sliding Fee Scale; ensure documentation related to sliding fee scale is accurately and consistently captured in electronic medical record. Responsible for educating patients and prospective patients on sliding fee scales and imposition of charges. Assists with Imposition of Charges process and patient communication as needed. 3. Supports administrative and patient support needs for other functions of ID clinic, which may include lab entry and patient communication.

Requirements

Associates degree required. Bachelor's degree preferred.
Healthcare experience preferred.
Computer and word processing knowledge and experience required.
Keyboarding skills are essential.
Medical terminology preferred.
Excellent interpersonal communication, customer service and teamwork skills required.
Above average organizational skills, ability to multi-task, and attention to detail in work.
Strong skill in written and verbal communication.
Must be proficient in computer data entry/keyboarding.
Maintains composure under pressure.
Diffuses tension through effective communication.
Ability to use electronic medical records.

Responsibilities

Ryan White Part C Enrollment and Recertification Enroll patients into Ryan White Part C program at intake, conduct 6 month and annual recertification. At each recertification, determine the patient’s level of Ryan White Sliding Fee Scale and Cap on Charges and educate patients about these benefits.
Assess patient for eligibility for Medicaid, Medicare, and private insurance available through ACA marketplace and assist patients in applying for assistance.
Manage enrollment paperwork, primary insurance, proof of residency, and proof of income.
Monitor patient progress toward Ryan White Cap on Charges and adjust a patient’s cap in coordination with Billing and document it consistently in the electronic medical record as needed.
Educate patient on Ryan White program “benefits” and services.
Sliding Fee Scale and Imposition of Charges Interpret and apply sliding fee scale for FQHC Sliding Fee Scale and the Ryan White Sliding Fee Scale; ensure documentation related to sliding fee scale is accurately and consistently captured in electronic medical record.
Responsible for educating patients and prospective patients on sliding fee scales and imposition of charges.
Assists with Imposition of Charges process and patient communication as needed.
Supports administrative and patient support needs for other functions of ID clinic, which may include lab entry and patient communication.